Alberta Agriculture and Forestry’s Ag-Info Centre has hit a major milestone — 500,000 calls.
Located in Stettler, the centre opened in April 2002 and is staffed by crop, beef, forage, and business development specialists, as well as agriculture resource agents. The specialists are all agrologists, many with graduate degrees and all with extensive practical experience. In addition to taking phone calls from across Alberta, the Ag-Info Centre also handles email questions (through [email protected]) and some walk-in clientele (as an AF field office).
Staff at the Ag-Info Centre are the first point of contact for accessing the many resources within the department. Resource agents are knowledgeable about Growing Forward, Traceability and Premise ID, and provide the agriculture industry with a diverse assortment of services, including the registration line, general store postings (such as hay and livestock listings) and other resources and documents available on the ministry’s web page.
“These professionals know their stuff and are able to share their knowledge with producers,” said Robert Spencer, a commercial horticulture specialist at the centre. “All sectors of the agriculture industry are incredibly complex, but when producers need advice, it’s there for them.”
The centre operates from 8 a.m. to 5 p.m., Monday to Friday and can be reached by calling 310-FARM (3276).