GFM Network News


U.S. rail regulator tackles railroads over customer complaints

Reuters — The top U.S. rail regulator has asked major railroads for information on service levels before meeting disgruntled shippers and other customers over complaints about service delays and higher costs. In letters to the CEOs of the railroads, dated Friday and posted Monday on the U.S. Surface Transportation Board’s (STB) website, the regulator requested […] Read more

CSX customers demand end to shipping bottlenecks

Reuters — The head of No. 3 U.S. railroad CSX promised on Wednesday to improve service as companies such as Cargill demanded greater accountability and fewer delays, criticizing an overhaul CSX launched six months ago. Customers have complained of longer transit times, unreliable switching operations, inefficient car routings and poor communications with CSX customer service. […] Read more